At Ewetechpk, we take pride in delivering premium quality laptops in "10/10 condition." We want you to be completely satisfied with your purchase. If you encounter any issues, please review our policy below:
1. Eligibility for Exchange or Return
You are eligible for an exchange or return under the following conditions:
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Faulty Hardware: If the laptop has a technical or hardware fault that was not mentioned.
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Wrong Product: If you received a different model or specifications than what you ordered.
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Damaged on Arrival: If the product was damaged during shipping (must be reported within 24 hours of delivery).
2. Conditions for Returns
To be eligible for a return or exchange, the following must apply:
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The laptop must be in the same physical condition as it was delivered (no new scratches, dents, or cracks).
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All original accessories (chargers, power cables) must be included.
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The internal security seals of Ewetechpk must be intact. If the laptop has been opened or repaired by a third party, the warranty is void.
3. Refund Policy
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Refunds: We primarily offer exchanges for a similar or better model. However, if we cannot provide a replacement, a refund will be processed.
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Processing Time: Once we receive and inspect the returned item, the refund (if applicable) will be processed via Bank Transfer or EasyPaisa/JazzCash within 3 to 5 working days.
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Deductions: Please note that shipping charges are non-refundable.
4. Return Shipping
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If the product is faulty, Ewetechpk will cover the return shipping cost or provide a solution.
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If you wish to exchange the product for a different model due to a change of mind, the customer will be responsible for the two-way shipping costs.
5. How to Initiate a Return
If you face any issues, don't worry! Just follow these steps:
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Contact us on WhatsApp at 0336-3820615 with your Order ID.
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Share a brief video or photos of the issue.
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Our technical team will guide you on the next steps (Remote fix or Return).
